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Frequently Asked Questions
Everything you need to know about your Steve Madden shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your new shoes or accessories sooner.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I know what size to order?
Most of our styles run true to size. You can find a detailed size guide on each product page to help you find the perfect fit for boots, heels, and sneakers.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer 'Buy Now, Pay Later' options through Afterpay and Klarna for flexible installments.
Can I track my shipment?
Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Yes, Steve Madden ships to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.